Support
Help for HerschTech clients and the people who use our apps. Tell us what's going on and you'll hear back from a person within one business day.
What you can get help with
Something's broken
Your site is down, a form isn't arriving or a feature has stopped working. Choose "Something's broken" in the form and we'll look at it first.
A change or update
New hours, prices, photos, pages or features. Describe the change and include the new text.
Help with one of our apps
Tell us the app's name, your phone model and what happened. We reply to every support request.
Common questions
How fast will I hear back?
Within one business day. Problems with a live website or app are handled first.
Can I send screenshots?
Yes. The form doesn't take attachments, so email them to jake@herschtech.com or attach them when we reply.
I'm not a client yet. Where do I start?
Use the project form on the Contact page. It goes to the same person.
How do I ask about my personal data?
See our privacy policy for what we collect and how to ask us to see, correct or delete it.